General conditions for the use of the hotel

To maintain safety of TUBE Sq (hereinafter referred to as the “Facility”) and ensure it is available to the public, the Guest is asked to conform to the followings based on Article 11 of the Accommodation Contract.

Rules of Use

  1. A Guest who is under 13 years of age is not allowed to stay at the Facility. A Guest who is under 18 years of age needs to be accompanied by his/her guardian.
  2. Smokig is only allowed in the designated smoking area. Smoking in the capsule is strictly prohibited. Do not take any photo in the Facility without permission.
  3. Do not bring any of the following items into the hallway and the Facility. Guide dogs, etc. which are specifically allowed by the related Laws and Regulations are excluded and are allowed.
    (a)Animals, birds, etc. (b)Foul smelling items (c)Inflammable and other hazardous materials (d) Firearms and swords (e) Foods and drinks
  4. No gambling is allowed in the Facility. Do not engage in improper behaviors in public and cause disorder.
  5. Use the Facility to rest and sleep and do not use it for other purposes.
  6. Do not invite people who are not Guests of the Facility into the Facility and let them use services of the Facility.
  7. Do not move fixtures and items in the Facility to other locations or break or re-shape them.
  8. Do not leave your belongings in the corridor, lobby or other common spaces.
  9. Please pay when you check-in. If you wish to use optional services and/or late check-out, you will be charged and asked to pay each time.
  10. Please keep the valuable to yourself during your stay. As a rule the Guest is responsible for keeping the valuable.
  11. The Facility is not responsible for loss or theft of the valuables.
  12. Any items which have been left in our care or which you have forgotten at the Facility will be kept only for 7 days after you check-out.
  13. We may refuse to admit the entry to the Facility if the Guest has tattoos (including paint tattoo and seal tattoo) or is completely drunk. If we find about this after check-in, we may ask the Guest in such a state to leave. In this case, we do not refund or provide compensation.
  14. When you lose the key (card key, locker key, etc.) of the Facility, we charge 5,000 yen for each key.
  15. With regard to the use by an organized crime group, its member or when there is a fear that the Guest engages in improper behavior to cause disorder:
    (a)
    The use of the Facility by an organized crime group or its member as stipulated by the Act on Prevention of Unjust Acts by Organizd Crime Group Members (Law put into effect on March 1, 1992) is prohibited. (After accepting the reservation or check-in, if we find about it, we will ask such person(s) to leave the Facility immediately.)
    (b)
    The use of the Facility by an anti-social group or its member (member of an organied crime group or an extreme radical group) is prohibited. (After accepting the reservation or check-in, if we find about it, we will ask such person(s) to leave the Facility immediately.)
    (c)
    If there is act of violence, threat or extortion, or if there is an unreasonable coersive demand by the Guest, we will ask him/her to leave the Facility immediately. Furthermore, we may refuse the use of the Facility from the Guest who have actied in such a manner in the past.
    (d)
    When it is judged that the Guest using the Facility is in the condition of insanity, identity crises due to drug abuse or excessive drinking, etc. and is not capable of keeping himself/herself sage and may cause fears to other Guests or put them in danger, we will ask him/her to stop using the Facility immediately.
    (e)
    When the Guest makes extreme noise and/or annoy other Guests with improper behaviors, or gamples in the Facility or acts in such a way that threatens the public order, we ask him/her to leave the Facility immediately.
    If there is any act similar to any of the above described acts and behaviors on the part of the Guest, we will refuse the Guest to use the Facility.

Accommodation Contract

Scope

Article 1

1.
The contract concluded by TUBE Sq (hereinafter referred to as the “Facility”) and the Guest with regard to the use of the Facility is based on this Accommodation Contract, and any matters not stipulated under the Contract will be based on the related Laws and Regulations and socially established practice.
2.
When the Facility agrees to a Special Contract which is signed within the scope of the related Laws and Regulations and socially accepted practice, such Special Contract takes precedence, regardless of the preceding Paragraph.

Use Categories

Article 2

1.
There are following categories for use of the Facility:
Category Hours Charges
Overnight stay 18:00 to 10:00 of the following morning Charges set by the Facility for the overnight stay is applied
Hourly use 10:00 to 18:00 Charges set by the Facility for each hour of use is applied
2.
Depending on the scheduled check-in time and check-out time as specified by the Rules of Use, appropriate category of service for the Facility is applied.

Application for the Accommodation Contract

Article 3

1.
A guest who intends to apply to the Facility for the Accommodation Contract will be required to provid the Facility with the following information:
  1. Name(s) of Guest(s) to be registered
  2. Planned dates and time of check-in and check-out
  3. Accommodation plans and charges
  4. Other information considered necessary by the Facility
2.
In the case that the Guest has requested, during his/her stay, an extension of the stay beyond the date of the check-out described in the preceding Paragraph (2) above, the Facility shall handle his/her request as a new application for the Accommodation Contract, which has been made at the point in time when the said request has been made.
3.
In the case that the Guest continues to use the Facility without submitting the request as described in the preceding Paragraph, the Facility shall assume that there was an application for the Accommodation Cotract by the Guest and handle this accordingly.

Conclusion, etc. of the Accommodation Contract

Article 4

1.
The Accommodation Contract is considered to be concluded when the Facility accepts the application for the Accommodation Conntract as described in the preceding Article (Application for the Accommodation Contract), when a message indicating our acceptance is displayed while you access our reservation web site over the Internet (hereinafter referred to as the “Web site”), or when our e-mail accepting the application reaches the server which manages the mail address specified by you.
2.
When the Accommodation Contract has been concluded under the provision of the preceding Paragraph, the deposit as stipulated by the Facility shall be paid by the date set by the Facility, up to the maximum amount equal to the basic accommodation charge for 3 days in cases where the period scheduled for the stay exceeds 3 days.
3.
The deposit shall first be applied to the final payment of the Accommodation Charge payable, and when circumstances requiring application of the provisions of Article 7 (The Guest Right to Cancel the Contract) or Article 17 (Responsibility of the Guest) have arisen, to penalty and then to compensation money in this order. If there is any balance left, it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12 (Payment of Charges).
4.
In the case that the deposit described in Paragraph 2 of this Article has not been paid by the date set by the Facility as stipulated in the same Paragraph, the Accommodation Contract shall become invalid provided that the Facility has notified the Guest to that effect at the time of setting the date for the deposit payment.
5.
When the Facility displays wrong charges at the Web site, and if the application for the Accommodation Contract is accepted by the Facility based on the wrong information, the Accommodation Contract is deemed invalid since this will be deemed acceptance due to miscomprehension of the Civil Code, and the Facility notifies the applicant promptly when such wrong charge is extremely and unreasonably low compared with charges for days before and after the reserved stay unless such charges are low due to time limited and/or special campaign.

Special Contract Requiring No Deposit Payment

Article 5

1.
Notwithstanding the provision of Paragraph 2 of the preceding Article (Conclusion, etc. of the Accommodation Contract), there are cases where the Facility accpts a Special Contract which does not require payment of the deposit specified in the said Paragraph after the conclusion of the Contract.
2.
When accepting an application for the Accommodation Contract, if the Facility fails to request payment of the deposit as specified in Paragraph 2 of the preceding Article (Conclusion, etc. of the Accommodation Contract), and/or if the Facility fails to set the due date for payment of the said deposit, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.

Refusal of the Conclusion of the Accommodation Contract

Article 6

1.
The Facility may refuse to conclude the Accommodation Contract in any of the following cases:
  1. When application for accommodation is not based on this Contract;
  2. When the Facility is fully occupied;
  3. When the Guest seeking accommodation is considered likely to behave in violation of the provisions of the Rules and Regulations, public order or good public morals;
  4. When the Guest seeking accommodation is considered to fall into any of the followings categories (a) to (c):
    (a)
    An organized crime group (hereinafter referred to as “Gang Group”) as stipulated by the Act on Prevention of Unjust Acts by Organized Crime Group Members (Law Number 77 established in 1991), a member of the gang group as stipulated by Item 6 of Article 2 of the same Law (hereinafter referred to as “Gang Member”), Gang Group semi-regular member or gang member related person and other antisocial forces;
    (b)
    A corporation or an organization whose activities and operations are cotrolled by a gang group or gang member;
    (c)
    A corporation whose executive team includes gang member(s).
  5. When the Guest seeking accommodation behaves extremely in a mischievous way against other Guests;
  6. When the Guest seeking accommodation makes an unreasonable request for illegal and/or violent acts to employee of the Facility;
  7. When the Guest seeking accommodation is clearly considered to be infected with an infectious disease;
  8. When act of God, trouble with the Facility and other unavoidable causes prevent the Guest from staying at the Facility;
  9. When there is a reason as set by the provision of Article of the Ordinance issued by the Prefecture preventing the Guest from staying at the Facility;
  10. When the Guest seeking accommodation is under 13 years of age;
  11. When the Guest seeking accommodation is under 18 years of age and not accompanied by a guardian.

The Guest’s Right to Cancel the Contract

Article 7

1.
The Guest may request the Facility to cancel the Accommodation Contract.
2.
In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her, the penalty as specified below is charged, excluding the case when the Guest cancels the Accommodation Contract before the payment as requested by the Facility by specifying the payment due date as stipulated in Item 2 of Article 4 (Conclusion of the Accommodation Contract) is due. When the Facility agrees to the Special Contract as stipulated in Item 1 of Article 5 (Special Contract Requiring Non-Payment of the Deposit), this provision shall be applied only to the case where the Facility has notified the Guest of his/her responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.
Penalty(Cancellation Policy)
20% if cancelled one day prior to the planned check-in date
100% if cancelled on the day of the planned check-in date
100% if No Show
3.
When the Guest does not check-in after one hour past the scheduled check-in time and when the Guest does not notify the Facility about the delay, the Facility may assume that the Guest has cancelled the Accommodation Contract and handle the case accordingly.

The Right of the Facility to Cancel the Contract

Article 8

The Facility may cancel the Accommodation Contract in any of the following cases:

  1. When the Guest who uses our the Facility is considered likely to behave in violation of the provisions of civil cord, public order or good public morals;
  2. When the Guest is considered to fall into any of the followings categories (a) to (c):
    (a)
    An organized crime group (hereinafter referred to as “Gang Group”) as stipulated by the Act on Prevention of Unjust Acts by Organized Crime Group Members (Law Number 77 established in 1991), a member of the gang group as stipulated by Item 6 of Article 2 of the same Law (hereinafter referred to as “Gang Member”), Gang Group semi-regular member or gang member related person and other antisocial forces;
    (b)
    A corporation or an organization whose activities and operations are cotrolled by a gang group or gang member;
    (c)
    A corporation whose executive team includes gang member(s).
  3. When the Guest behaves extremely in a mischievous way against other Guests.
  4. When the Guest is clearly considered to be infected with an infectious disease;
  5. When the Guest makes an unreasonable request for illegal and/or violent actions to employee of the Facility;
  6. When act of God, trouble with the Facility and other unavoidable causes prevent the Guest from staying at the Facility;
  7. When the Guest vandalizes fire protection facilities, etc, or does not comply with the matters prohibited by the Facility;
  8. When the guest smokes in the capsule or smokes in the Facility other than the designated smoking place, or takes photos without permission;
  9. When the Guest brings any of the following items into the hallway and the Facility. Guide dogs, etc. which are specifically allowed by the related Laws and Regulations are excluded and are allowed.
    (a)Animals, birds, etc. (b)foul smelling items (c)Inflammable and other hazardous materials (d)firearms and swords (e)foods and drinks
2.
In cases where the Facility has cancelled the Accommodation Contract in accordance with the provision of the preceding Paragraph, charges for accommodation service, etc. which have not yet been offered to the Guest are not charged to the Guest. However, when reasons for the cancellation is any of the given above excluding item (6), the Facility will charge the penalty which is equal to the service charges not offered to the customer. This does not preclude the Facility’s right to charge based on Article 17 (Responsibility of the Guest).

Registratio of Accommodation

Article 9

1.
The Guest will be required to register the following particulars at the front desk of the Facility on the date of accommodation.
  1. Name, age, sex, address and occupation of the Guest
  2. Nationality, passport number and place and date of entry to Japan in the case of a non-Japanese Guest
  3. Scheduled time and date of check-out
  4. Other particulars considered necessary by the Facility
2.
In the case that the Guest intends to pay the charges described in Article 12 (Payment of Charges) by using such means in place of currency as accommodation coupons, credit card, etc., he/she will be required to show them at the time of registration described in the preceding Paragraph.
3.
The Guest is asked to cooperate with the Facility as it performs administrative procedures (making copies of the passport, etc.) as required by the Laws and Regulations at the time of check-in.

Businss Hours

Article 10

The Facility is available to the Guest anytime during the planned check-in time and check-out time as described in the Accommodation Contract. However, some part of the Facility may not be available temporarily while it is being cleaned, repaired or under maintenance.

Compliace of the Rules of Use

Article 11

While staying in the Facility, the Guest will be required to comply with the Rules of Use posted inside the Facility as prescribed by the Facility.

Payment of Charges

Article 12

1.
The breakdown of the accommodation charges, etc. payable by the Guest shall be stipulated by the Facility based on Article 2 (Usage Categoration) and posted. There are also cases that such charges are mutually agreed by the Facility and the Guest.
2.
The Guest will pay the charges described the preceding Paragraph by using cash, accommodation coupons, credit card, etc., which are accepted by the Facility at the time of check-in or as requested by the Facility at the front desk.
3.
In the case that the Guest has not stayed at the Facility at his/her discretion even after the Facility has made the Facility available to the Guest, the accommodation charge will still be charged.

Responsibility of the Facility

Article 13

1.
In the case that the Facility has inflicted damage on the Guest in the course of fulfilling the Accommodation Contract or related contracts or in breach of these Contracts, the Facility shall compensate for the said damage, unless the said damage has been caused due to a cause not attributable to the Facility.
2.
The Facility is covered by the Hotel Liability Insurance to cover such emergency as fires, etc.

Handling in Case the Service Contracted is Not Available

Article 14

1.
Should the Facility becomes unavailable for the Guest with whom the Facility has concluded the Accommodation Contract, the Facility shall try to offer other similar accommodation facilities with the consent of the Guest.
2.
Notwithstanding the provision of the preceding Paragraph, in cases where we are unable to offer other accommodation facilities to the Guest, we shall pay the Guest a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to the Facility for not being able to offer the Facility, we shall not pay the compensation damage.

Handling of Checked Articles, etc.

Article 15

1.
When the articles checked by the Guest at the front desk or cash and/or other valuables placed in the locker have been lost or damaged, the Facility shall compensate for the damage, unless the loss or damage has been caused by force de majeure. However, in the case of cash and valuables, we shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise, we shall compensate for the damage up to the maximum amout of JPY150,000 or the amount payable by the Hotel Liability Insurance.
2.
When the Guest has brought articles, cash and/or valuables into the Facility but has not checked them at the front desk or kept in the locker, we shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on our part. We shall compensate for the damage up to the maximum amount of JPY150,000 or the amount payable by the Hotel Liability Insurance when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged.

Custody of the Baggage or Personal Belongings of the Guest

Article 16

1.
When the baggage of the Guest has arrived at the Facility prior to his/her arrival, the Facility will keep it subject to the agreement given prior to its arrival, and will hand it to the Guest at the time when he/she checks in at the front desk.
2.
In the case that the baggage or personal belongings of the Guest are found misplaced after he/she has checked out, the Facility shall contact and ask the owner of such items for his/her instructions when the owner has been identified. However, when there are no instructions from the owner or the owner has not been identified, the Facility shall keep them for 7 days including the day when they were found and shall report to a police station near the Facility or follow the internal management procedures set by the Facility. In the case of foods and drinks purchased at the Facility, we will dispose them as set by the internal management procedures established by the Facility the day they are found.
3.
The responsibility of the Facility regarding the custody of the Guest’s baggage or personal belongings in the case of the preceding two Paragraphs shall conform to the provision of Paragraph 1 of the preceding Article, in the case of Paragraph 1 of the Article and to the provision of Paragraph 2 of the Preceding Article in the case of the precefding paragraph.

Responsibility of the Guest

Article 17

In the case that the Facility has suffered damage due to intentional or negligent act of the Guest, he/she will be responsible to compensate the Facility for the said damage.